Payment Processors -

The following response codes trigger the Payment Declined notifications:

  • 1, 2, 5, 6, 8, 9
  • 10, 11, 12, 16, 17, 18
  • 27, 28
  • 37
  • 44, 45, 46, 49
  • 50, 53
  • 65, 66, 68, 69
  • 70, 71, 72
  • 120, 127
  • 250, 251

General Decline errors

General credit card decline errors from may have a Response Reason Code "2" and Response Reason Text "This transaction has been declined." General declines are fairly common, but a high rate of decline with this error is worth investigating further with your payment gateway and processor to rule out any issues with your merchant account. If you notice the declines happening with a specific card issuing bank, you may want to contact that bank to find out more information. 

Reasons for a general decline include: 

  • Insufficient funds in the cardholder's account.
  • The card issuing bank does not allow Internet transactions on the card.
  • The card is invalid (for example, it is cancelled).
  • The card requires verbal authorization for transactions.
  • The merchant has been blocked from charging this card for payment. 

Error 11: "A duplicate transaction has been submitted"

This error indicates that a transaction with the same amount and credit card information was submitted within a few minutes of a previous attempt. identifies duplicate transactions by matching the transaction data. Further information on this error can be found here.

Error code E00007
This error means that the settings you have in Eventsquid for Payment Processing don't match the credentials in

Response codes for troubleshooting refunds

The following response codes can be returned by the gateway for refund problems.

Response Code Response Reason Code Response Reason Text Notes Next Steps
3 11 A duplicate transaction has been submitted. A transaction with an identical amount and credit card information was submitted two minutes prior. Wait 2 minutes before creating another refund for the same account.
3 54 The referenced transaction does not meet the criteria for issuing a credit. None A refund can only be issued once a payment has been settled. If the payment has not been settled, you can void a payment instead of issuing a refund

  • Insufficient Funds - This message refers to users not having enough funds to pay for the transaction
  • The transaction was refused. - the payment declined by your Payment Gateway's AVS Risk Controls Setting.  RevolutionParts Support does not have the ability to configure your risk control settings. You will need to reach out to your Payment Gateway.
  • This transaction cannot be processed - This message refers to the processor declining the transaction.
  • This transaction cannot be processed. Please enter a valid Credit Card Verification Number.
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